Nov 14, 2017
Service, Business, Customers, Relationships, Employees
Summary
Customer service is important, but the customer experience is really everything. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll talk with Steve Dorfman, one of the foremost experts on how we can dramatically improve the customer experience … of our customers. That and more on today’s show.
Bob's Thought of the Day
We’ll explore:
Interview with Steve Dorfman
You’ll discover:
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Interview Links
DrivenToExcel.com
Free Resource: Customer
Experience Quick Tips of the Day. You can also access it by visiting
http://bit.ly/2iYixjA or by texting CUSTOMERSERVICE (all one word) to
22828.
Free
Resource: 36 Customer Service Quotes
Connect with Steve on Facebook
Connect with Steve on LinkedIn
Resources