Jul 25, 2017
Communication, Relationships, Influence, Sales, Decisions
Summary
Is what we THINK we know about communication really true? We’ll look at that in our Thought of the Day. And in our interview segment, Phil Jones will help us be a lot more influential with the words we use. That and more on today’s show.
Bob's Thought of the Day
You’ll discover:
- A famous case study on communication that has been taken out of context
- The correct origin of the 7-38-55 ratio, and why it does NOT apply to normal communications.
- Why words count for much more than 7% of our communication.
Interview with Phil Jones
You’ll discover:
- The biggest difference between highly successful people and everyone else.
- How to create an environment for a non-threatening conversation.
- The value of asking someone if they are “open-minded.”
- The background of the term “motivation” and how it relates to human decision-making.
- How to use “just imagine” as the grown-up version of “once upon a time.”
- Why we look for safety in numbers when it comes to decision-making.
- A gentle but powerful way to help your customer comfortably move to the next step.
Click to Tweet
- Discover how to create a rejection-free approach to conversation that increases a listener’s comfort. @PhilMJonesUK #communication
- On this episode, @PhilMJonesUK shows you the magic words for #influence and impact. #communication
- People make #decisions based on what feels right first. @PhilMJonesUK
Interview Links
Exactly What To Say: The Magic
Words for Influence and Impact by Phil Jones
Tips for Smarter Selling
Blog
Connect with Phil on Facebook
Resources
This Just In: Words Matter by John David Mann